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Professionals in the human and community services sector, both government and non-government, often work with clients who receive services from various service providers. It is important to be able to identify the clients’ needs and engage an effective case management process.

This also includes the importance of understanding how to engage clear case note and report writing processes. Case note and report writing is important for best practice outcomes, legal, ethical and industrial processes.

This training presentation aims to focus on six principles of case note and report writing for best practice:

Principle 1 – Skills and techniques of writing

Principle 2 – Using intentional language frameworks

Principle 3 – Ethical excellence and legal implications

Principle 4 – Reflection and insight in the writing process

Principle 5 – Evidenced best practices in writing

Principle 6 – Engaging a professional framework for practice


  • Understand the legal and ethical requirements of documenting case notes
  • Understand the language framework to engage best practice
  • Identify and select relevant and purposeful content
  • Understand the importance of accurate, objective and evidenced based case notes
  • Articulate structure using clear and concise language
  • Distinguish between facts and opinions
  • Gain an understanding of relevant legislations and acts that impact on case note writing

When: Friday, 8th December 2017 – 9:00am to 4:30pm

Where: Suite 3, 63 Bay Terrace, Wynnum 4178

Early Bird Pricing: Closes Wednesday, 8th November at midday

Click here to register!