This presentation explores the latest research on the impacts of conflict in the workplace, and provides the necessary skills and framework to understand the contexts in which conflict takes place. The presentation explores how values and beliefs impact and influence conflict typology and the training provides the necessary conflict resolution, negotiation and mediation skills to manage and resolve conflict in the workplace. Outcomes of the training include understanding conflict typology, developing a mediation framework and eight steps for assertive expression. Suitable for HR professionals, program managers, team leaders, supervisors.
Date: Monday, 23rd to Tuesday, 24th April 2018, 9am – 4.30pm
Venue: Amovita Consulting, 3/63 Bay Terrace, Wynnum 4178
Cost: $735 per person