The Coordinated Access Team of Micah Projects is seeking a permanent, full time Reception and Intake Worker for a centre-based role for greater Brisbane region, classified at SCHADS Award Level 2.

The organisation –

Micah Projects is a community based not-for-profit organisation with a vision to create justice and respond to injustice at the personal, social, and structural levels in church, government, business and society. Micah Projects believes that every child and adult has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice. Micah Projects provides a range of support and advocacy services to individuals and families.

The team – 

The Coordinated Access Team is an initial access point for people experiencing or at risk of experiencing homelessness in the greater Brisbane region. Coordinated Access staff are skilled at assessing the needs of people experiencing homelessness or at risk of experiencing homelessness and matching them, based on need and eligibility, to the best services to meet their circumstances. Coordinated Access Team focuses on the whole Brisbane community and acts in a triage role, assisting individuals and families to resolve crisis quickly. They provide information and referrals, as well as support and advocacy to assist people to prevent homelessness, access emergency accommodation, find or maintain suitable long-term housing and establish a home.

The Coordinated Access Team also works in an integrated way with the Micah Projects – Street to Home, Inclusive Health Services and the Family Support and Advocacy Teams.

The role – 

Micah Projects is seeking a Reception and Intake Worker for the Coordinated Access Team based at West End. This position is centre-based, providing reception and intake, phone and walk-in services to individuals and families who are experiencing homelessness or at risk of homelessness, by screening and triaging.

The position is anchored in evidence-based practice and requires accurate and timely information to be gathered, to enable Micah Projects to effectively assess the outcomes of services provided.

This is a permanent, full time position with a minimum of 38 hours of work available per week and is classified under the SCHADS Award 2010 as a Level 2.

Key selection criteria –


  1. Demonstrated engagement and interpersonal skills, using a non-judgemental approach.
  2. Demonstrated ability to use effective communication skills, both verbal and written, including an ability to advocate with both community and government services.
  3. Demonstrated ability to conduct phone screening, triage and referrals (internal and external).
  4. Demonstrated time-management skills and resilience in a high-volume work environment.
  5. Demonstrated IT capability – experience in using computer-based data management systems, as well as Outlook, and Office (Word and Email).
  6. Demonstrated ability, and commitment, to work collaboratively within a team.
  7. Willingness to follow direction and adapt where required, within the program guidelines.


  1. Demonstrated knowledge and understanding of impacts of homelessness on vulnerable and marginalised populations.
  2. Demonstrated experience and knowledge of working with Aboriginal and Torres Strait Islander peoples, and people with a culturally and linguistically diverse background.
  3. Demonstrated knowledge of disadvantage, poverty and homelessness in our community.
  4. Demonstrated knowledge of trauma-informed practice.
  5. Demonstrated knowledge, or the capacity to acquire knowledge, of a solution-focused and problemsolving approach to both crisis and planned support.

Qualifications Required

  • Minimum TAFE Diploma in Community Services with experience; or Degree in Human Services/Social Work

View the position description for more details.

To apply –

Apply online at the Micah Projects website.

Applications close 5pm, Thursday 16th January.